Delivery and returns

DELIVERY

Shipments within the Netherlands
We will aim to deliver all orders after 1-3 working days within the Netherlands. Delivery costs are EUR 2,95 per delivery.

International Shipping
Please email us for details upon delivery times and costs for international shipping info@mycloby.com.


RETURNS

We hope you will be happy with your Cloby purchase. In the event the products are not as expected for whatever reason they can be returned within 14 days after receipt of the package.

  • You can return your products the following way:
  • Send an email to info@mycloby.com with your order number and inform us about the reasoning for returning the product and whether you like to swap or return it.
  • Make sure the products are returned in the original condition and packaging. To be able to return the products in good condition, we recommend you to keep the original shipping box and bubble plastic.
  • Please take note that the Cloby Clips contain magnets and need to be packed in bubble plastic to avoid the package sticks to other packages during shipment. A magnetic package wil not be accepted by any courier so please take this into account!
  • Cloby recommends using tractable mail or delivery confirmation. Without this, lost packages will not be refunded.

Cloby can only accept returned products that are shipped back to Cloby within 14 days from the delivery date of your order. If the products are not shipped back to Cloby within 14 days from the delivery date, the order will be considered accepted.

The original price paid for the products will be credited within 14 days from receiving your return package. Delivery costs will not be credited. If Cloby sent you the wrong product or the product sent was defective, Cloby will also reimburse the delivery costs.